Frequently Asked Questions
Helpful information about products, ordering, shipping, returns, refunds, and customer support.
Who operates Nuvqeli?
Nuvqeli is operated by Shenzhen Yuebida Technology Co., Ltd.
What does Nuvqeli sell?
We offer decorative tabletop objects including metal sculptures, wood decor, glass art pieces, brass accents, and natural-stone decorations.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask about product size before ordering?
Yes. Contact customer support with the exact product name and the dimension or feature you want to confirm.
Will natural materials look exactly like the photos?
Natural wood and stone can vary in grain, tone, veining, pores, and pattern. Small differences are normal.
Can I change or cancel an order?
Please contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after shipment when available. Contact us with your order number if you need help.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Please contact customer support before sending any item back. Approved requests will receive return instructions and the correct destination.
How can I contact customer support?
You can reach us by email at service@nuvqeli.com or by phone at +86 162 4386 9075 during service hours.